Purity FAQ
I've subscribed, but the app isn't working?
The app may be logged in to a different account than the one you just made a subscription on.
This happens when you create multiple Purity accounts on your device before subscribing.
Perhaps, you need a longer trial to decide before subscribing, hence the many accounts.
Solution: Uninstall the app, then re-install. Use the login option and login with the email you subscribed with.
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If issues persists, email us at support@familyfirsttechnology.com for help.
I cannot uninstall the app
You can uninstall the app easily, and very quickly by launching the app and pressing the "Uninstall" button located at the top right corner.
Why are you not replying to my emails?
We reply everyone within 24 hours even on weekends, non office hours, as well as holidays. We take "caring for our community" very seriously.
There are certain cases where your email may not have reached us. Or, inversely, our replies may not have reached you. This typically happens when the emails are sent to junk/spam rather than the active inbox. Another common issue is when you typo our email. Our support inbox is support@familyfirsttechnology.com.
Our email server is securely powered and hosted by Gmail. The rules that decide which emails end up in junk/spam is up to Google's algorithm and we cannot control this.
As a matter of company policy, we ask everyone on our team to not open the junk/spam folder because it contains thousands of emails that contain malicious links. These links, when clicked on, can affect our working machines and may pose a risk to user data. We take security seriously and hence to mitigate that possibility, we have an internal policy of not opening our junk/spam folders at all. This security practice is not uncommon and is also a way for us to extend protection to all our users (you) at large.
If you have emailed us and did not hear back from us, check if you got the right email. If there are no typos, then kindly email us with another email of yours referencing your original email account so we may look for it in our spam very cautiously.
Can I remove that annoying notification?
We are required by Android to show that notification all the time. But the user (you) can hide it! :)
Solution: Swipe right on the notification, then go into the settings and hide it.
That's it, you're all set! :)
I found a loophole, what do I do?
Email us directly at support@familyfirsttechnology.com! :)
If this is a new loophole that we have not heard of, then we would be happy to share some sweet promo codes with you for free months!
Please do not post anything on the public Play Store Review section as that may cause other people who do not know of the loophole yet to stumble.
And you don't want to be stumbling block now do you? :)
I can still uninstall the app even after assigning a pin
You must follow all 3 steps required when setting up pin-protect. Skipping even one step will cause pin-protect to not work.
If you have followed all 3 steps and you can still uninstall the app, please email us directly for further assistance at support@familyfirsttechnology.com! :)
How do I setup restrictions on iOS?
iOS comes with powerful restrictions that when enabled enhances your experience with Purity Safe Browser.
With iOS restrictions enabled, you can do the following:
Pin protect uninstalling Purity Safe Browser
Disable Safari
Disable installing new apps (for example, installing another browser)
Follow the steps below to turn on iOS restrictions:
Go to iOS Settings > Screen Time > Content & Privacy Restrictions
iTunes & App Store Purchases > Set "Don't Allow" for Installing Apps and Deleting Apps
Allowed Apps > Toggle off "Safari"
Get your buddy to change your Screen Time passcode.
Some safe sites no longer load
Contact us directly at support@familyfirsttechnology.com with the link to the site.
We will add that app to our whitelist and you should be able to re-use it like normal.
How much does it cost?
The app comes with a 3-day free trial. During this time, no credit card is needed.
After that, a subscription is required. See below for our pricing.
$5/month
$50/year
Why isn't it free?
Running Purity costs money. From infrastructure to human resources.
Most free apps (especially browsers) claim to be free but isn't truly "free". They harvest your browsing data then sell it to advertisers for a lucrative sum of money. They are even upfront about this practice if you look hard enough in their privacy policy.
Your browser is your window to the Internet and is extremely susceptible to data harvesting and security malpractice. This not where you want to save money on.
There is no way to make any app for free. It's either selling your data or charging a small fee to maintain the service.
Our goal is to make safe Internet experience affordable and accessible to everyone. Our commitment to all our users is no logging, no harvesting, no tampering, and no seeing any data.
Consider this: If you have a smartphone, a high speed internet subscription, and some left over money to buy a fancy cup of coffee at Starbucks every week, then surely you can invest $5 in yourself.
This app isn't like that fancy cup of coffee from Starbucks. It isn't your weekly one-time hit of sugary high. It's a consistent protection for you, 24/7, so that your life is positioned for freedom and success. And that, to us, is priceless!
Will I be charged automatically every month/year?
Yes, you will be charged automatically every month or year if you upgraded after your free trial. Think of it like a Netflix or Spotify subscription.
You can cancel anytime here https://user.puritybrowser.com.
Can I pay with Paypal or Google Pay?
We do not accept payments over Paypal or Google Pay. This is partly due to their hefty fees.
We use Stripe, which is the world's most popular online payment gateway for software businesses.
They process everything, so we don't have to. We don't even see your credit card details, it's all processed by Stripe securely and safely.
Stripe is used by many big brands like Spotify, Uber, and Target.
Read more about Stripe here https://stripe.com/us/customers
What will the payment look like on my bank statement?
It will say "Family First Technology" and that's it. :)
Why am I charged even after uninstalling the app?
Uninstalling the app does not mean your subscription is cancelled.
You can cancel your subscription here https://user.puritybrowser.com.
Does Purity slow down my Internet browsing speed?
Nope! :) Don't believe us? Go ahead and run a speed test, you'll be amazed. :)
In fact, we have tracker blocking built into the app which speeds up your browsing.
Purity, as a browser itself, is already a step up from your Chrome browser which is infested with all sorts of trackers and activity analyzers.
How do I adjust my settings for the Chrome Extension app?
The Purity Chrome Extension works on any Chromium-based browser and will turn it into a safe browser with the powerful features offered in the mobile app.
Settings are synced across your mobile and computer through seamless cloud-syncing.
Any changes made to your settings on the mobile app will be synced to the computer.
All you need to do is to restart your browser on your computer and that will automatically sync your new settings from your mobile over to your computer.
The following features are currently available for the Chrome Extension app:
Safe Search enforcement
Browser rules (blacklist / whitelist)
Do not load image / videos
Disable downloads
How do I customize pin protect?
The pin protect feature in our app detects specific keywords in the Settings menu, and if deemed dangerous, will intercept to make the app hard to uninstall.
The problem is not all devices are equal. Just because something behaves the way it does on device A, does not mean it works the exact same way on device B. This is both a blessing and a curse for the Android ecosystem. A blessing because consumers have more choices when it comes to deciding which device suits them best, and a curse because it causes inconsistencies which makes it impossible for developers to build apps that work across all devices. This inconsistency in the Android ecosystem is not unique to our apps, it's a common issue across all Android apps.
For example, say our app deems "Force stop" as a keyword to be intercepted, it will work well if your device use those exact words "Force stop". It doesn't work if your device is using a different version of it like "Quit app" or "Kill app". As you can see, this variation is out of our control and is something phone manufacturers do to differentiate themselves from stock Android.
We try to cover all devices out there, however there are many types of devices out there running different OS versions (for example, Android 10 vs Android 10.1 may have different permutations even when on the same device, compound that with different manufacturers and different regions, etc).
Hence, we now allow users to customize pin protect for their own device. You can now add specific keywords you wish for pin protect to intercept when clicked on.
So, if you find pin protect does not intercept when you tap on "Quit app" out the box, please add it to your list of customized pin protect keywords.
If you are unsure what keywords to add, contact support@familyfirsttechnology.com a screenshot of the particular settings page and we'll be happy to suggest what keywords to add.