Joey FAQ
Is my data secure?
Yes, we have a no seeing, no tampering, no messing with users' data policy. That means we don't even see anything.
Our system also purges itself every few months so your data never sits forever on our servers. This helps keep our costs down. Also, data that does not exist cannot be compromised.
Our team will first ask for written permission before accessing your reports should you have any questions regarding the report.
I cannot uninstall the app
You can uninstall the app easily, and very quickly by launching the app and pressing the "Uninstall" button located at the top right corner.
Why are you not replying to my emails?
We reply everyone within 24 hours even on weekends, non office hours, as well as holidays. We take "caring for our community" very seriously.
There are certain cases where your email may not have reached us. Or, inversely, our replies may not have reached you. This typically happens when the emails are sent to junk/spam rather than the active inbox. Another common issue is when you typo our email. Our support inbox is support@familyfirsttechnology.com.
Our email server is securely powered and hosted by Gmail. The rules that decide which emails end up in junk/spam is up to Google's algorithm and we cannot control this.
As a matter of company policy, we ask everyone on our team to not open the junk/spam folder because it contains thousands of emails that contain malicious links. These links, when clicked on, can affect our working machines and may pose a risk to user data. We take security seriously and hence to mitigate that possibility, we have an internal policy of not opening our junk/spam folders at all. This security practice is not uncommon and is also a way for us to extend protection to all our users (you) at large.
If you have emailed us and did not hear back from us, check if you got the right email. If there are no typos, then kindly email us with another email of yours referencing your original email account so we may look for it in our spam very cautiously.
App does not stay on
That can happen due to the phone manufacturer being overly aggressive with battery management and app killing. This is common for phones like Xiaomi, Oppo, Huawei, etc.
Google search your phone type and see how to turn off optimization for apps.
You can also review this website and follow steps to configure your device correctly:
Most users report that it works well after following these steps.
I've upgraded, but the app isn't working?
The app may be logged in to a different account than the one you just made a subscription on.
This happens when you create multiple Detoxify accounts on your device before upgrading.
Perhaps, you need a longer trial to decide before upgrading, hence the many accounts.
Solution: Uninstall the app, then re-install. Use the login option and login with the email you upgraded with.
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If issues persists, email us at support@familyfirsttechnology.com for help.
Can I remove that annoying notification?
We are required by Android to show that notification all the time. But the user (you) can hide it! :)
Solution: Swipe right on the notification, then go into the settings and hide it.
That's it, you're all set! :)
I found a loophole, what do I do?
Email us directly at support@familyfirsttechnology.com! :)
If this is a new loophole that we have not heard of, then we would be happy to share some sweet promo codes with you for free months!
Please do not post anything on the public Play Store Review section as that may cause other people who do not know of the loophole yet to stumble.
And you don't want to be stumbling block now do you? :)
How much does it cost?
The app comes with a 3-day free trial. During this time, no credit card is needed.
After that, a subscription is required. See below for our pricing.
$5/month
$50/year
Why isn't it free?
Running Joey costs money. From infrastructure to human resources.
Most free apps claims to be free but isn't truly "free". They harvest your browsing data then sell it to advertisers for a lucrative sum of money. They are even upfront about this practice if you look hard enough in their privacy policy.
There is no way to make any app for free. It's either selling your data or charging a small fee to maintain the service.
Joey is one of the most affordable apps out there, others charge upward of $15/mo per device. We think that's ridiculous, and so Joey was created. We offer a flat-fee of $5/mo per account. This means unlimited devices for one flat fee!
Our goal is to make safe Internet experience affordable and accessible to all guardians. Our commitment to all our users is no logging, no harvesting, no tampering, and no seeing any data.
Consider this: If you have a smartphone, a high speed internet subscription, and some left over money to buy a fancy cup of coffee at Starbucks every week, then surely you can invest $5 in your family.
This app isn't like that fancy cup of coffee from Starbucks. It isn't your weekly one-time hit of sugary high. It's a consistent protection for your family, 24/7.
Will I be charged automatically every month/year?
Yes, you will be charged automatically every month or year if you upgraded after your free trial. Think of it like a Netflix or Spotify subscription.
You can cancel anytime here http://user.guardmyjoey.com
Can I pay with Paypal or Google Pay?
We do not accept payments over Paypal or Google Pay. This is partly due to their hefty fees.
We use Stripe, which is the world's most popular online payment gateway for software businesses.
They process everything, so we don't have to. We don't even see your credit card details, it's all processed by Stripe securely and safely.
Stripe is used by many big brands like Spotify, Uber, and Target.
Read more about Stripe here https://stripe.com/us/customers
What will the payment look like on my bank statement?
It will say "Family First Technology" and that's it. :)
Why am I charged even after uninstalling the app?
Uninstalling the app does not mean your subscription is cancelled.
You can cancel your subscription here http://user.guardmyjoey.com
Does the app restart when I reboot my phone?
Yes, that's right!
Does Joey use battery?
Of course, every app uses some amount of battery to run. :)
Expecting a 0% battery usage is illogical. Rest assured the app is super optimized.
Expect < 1% of battery usage per day
Does Joey slow down my device?
Nope! :)