Balance FAQ
App does not stay on
That can happen due to the phone manufacturer being overly aggressive with battery management and app killing. This is common for phones like Xiaomi, Oppo, Huawei, etc.
Google search your phone type and see how to turn off optimization for apps.
Most users report that it works well after following these steps.
I've subscribed, but the app isn't working?
The app may be logged in to a different account than the one you just made a subscription on.
This happens when you create multiple Balance accounts on your device before subscribing.
Perhaps, you need a longer trial to decide before subscribing, hence the many accounts.
Solution: Uninstall the app, then re-install. Use the login option and login with the email you subscribed with.
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If issues persists, email Pete at familyfirsttechnology@gmail.com for help.
Can I remove that annoying notification?
We are required by Android to show that notification all the time. But the user (you) can hide it! :)
Solution: Swipe right on the notification, then go into the settings and hide it.
That's it, you're all set! :)
How much does it cost?
The app comes with a 3-day free trial. During this time, no credit card is needed.
After that, a subscription is required. See below for our pricing.
$5/month
$50/year
Why isn't it free?
Running Balance costs money. From infrastructure to human resources. We also need to provide food on the table for our beloved families. :)
Say you're a barber. Would you cut hair for free everyday? No, right? That's how it goes with software development. Just because it's an app, does not mean we have a magic wand that we wave to create these apps. It takes alot of sweat and tears to create an amazing product!
Will I be charged automatically every month/year?
Yes, think of it like a Netflix or Spotify subscription.
You can cancel anytime here http://user.getbalanceapp.cc/
Can I pay with Paypal or Google Pay?
We do not accept payments over Paypal or Google Pay. This is partly due to their hefty fees.
We use Stripe, which is the world's most popular online payment gateway for software businesses.
They process everything, so we don't have to. We don't even see your credit card details, it's all processed by Stripe securely and safely.
Stripe is used by many big brands like Spotify, Uber, and Target.
Read more about Stripe here https://stripe.com/us/customers
What will the payment look like on my bank statement?
It will say "Family First Technology" and that's it. :)
Why am I charged even after uninstalling the app?
Uninstalling the app does not mean your subscription is cancelled.
You can cancel your subscription here http://user.getbalanceapp.cc/
Does Balance use battery?
Of course, every app uses some amount of battery to run. :)
Expecting a 0% battery usage is illogical. Rest assured the app is super optimized.
Expect 4-5% of battery usage per day
Does Balance slow down my device?
Nope! :)